FAQS

Online Ordering

 

 

 

Can i place an order over the phone or by email ?

 

Yes, our customer service will be able to process your order over the phone or by email. If you wish to use a payment method that cannot be accepted over the phone but can be accepted online, we will be able to create a shopping bag for you containing your chosen items.

 

We will send you an email with a link to your shopping bag. By clicking on the link you will be able to access your shopping bag and complete your order using your preferred payment method.

 

Please visit how to order or to call +852 3157 1118 for details.

 


 

− Can I cancel my order ?

 

Yes, if you confirm to cancel at least 48 hours prior to the scheduled delivery. Please contact our Customer Service along with the details of your order.

 

Cancellation does not apply on pre-book items or seasonal products (Valentine’s day and Mother’s day).

 


 

− Can you deliver my order at a specific time ?

 

Yes, we can do that for free if you request at least 24 hours before delivery or there will be $150 additional service charge on top of the standard shipping cost.

 

Please refer Shipping for more details.

 


 

Can you do same day delivery ?

 

Yes, as long as you can place order before 1 pm today, we basically can deliver latest 7pm today.

 

It does not apply on pre book items. Please refer Shipping for more details.

 


 

What do i do if i have forgotten my login name and password ?

Please select ‘Log in / Register‘ and then click ‘Lost your password?’. Please enter your email address, you will receive a link to create a new password via email. For security purposes, we may request further information to verify your identity.

 


 

What should i fill out the greeting card signature in the order form ?

It should be filled out with the sender’s name which to be shown in a greeting card. Please refer to order form guideline.

 


 

Can you attach my own greeting card with message to my bouquet ?

Yes for sure, you can mail or bring in your own greeting card to our office, then we will attach the given card to the bouquet for you.